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Technical Support: |
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General Account Questions
1.
Is there a minimum time
contract / commitment?
1.
I changed my control panel
password and now I can't get in? 1.
Can I upgrade my plan or
features later?
General Account Questions 1. Is there a minimum time contract/commitment? Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time with 30 days notice. 2. How soon will my account be set up and ready for use? Account orders are placed in a queue and are processed in the order in which they are received. Once your account has been created, you will be able to upload files, set up email accounts, etc. However, your site will not be visible to the internet until your DNS information has been changed with your domain name registrar and has propagated. DNS propagation typically takes 24-72 hours. 3. Do I have access to update my site 24 hours a day? Absolutely. Whether you're a day person or a night owl, your site is always available for you to update. 4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? We can register .com, .org, and .net names for $19.99 per year, with you as the domain registrant. To register your domain go to our domain registration page at www.DAWNSnet.com We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance. 5. Do you offer a money back guarantee? Yes. If for any reason during the first 30 days as a DAWNSnet.com customer you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. After the first 30 days, all payments are non refundable. 6. I see some hosts offering "unlimited bandwidth". Why don't you offer this? Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. 7. Do you host Adult sites, warez sites or sites containing illegal material? No. Please see our Acceptable Use Policy for policies regarding this. 8. Is my site backed up and how often? It is YOUR responsibility to do all back ups of your site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility. 9. How fast are your connections? Our new servers are located in a much, much better connected facility located in Fremont, CA. The facility has been engineered with HVAC environmental systems, digital surveillance, stringent security and conditioned uninterruptible power. The facility is connected to national backbones witch are ranked among the top in the nation. Connections ranging from OC48s (2.4 Gbps) to gigabit ethernet (1,000 Mbps) form rings around the nation connecting the facility core routers at several major exchange points including: PAIX Palo Alto, CA Also featuring self-healing network architecture witch virtually eliminates a single point of failure. In addition to the backbone, there is also backup transit from multiple providers in multiple locations to ensure that your data will arrive via the shortest possible routes. Because of the backup transit and the many international peers, our network maintains the shortest routes for sending your data all over the world. This translates to 100% network uptime. No Cogent here. 10. What are your server specifications? Our Current servers are at least dual 3.06 GHz Intel Xeon proccessor machines with at least 2Gb of DDr4 RAM and top of the line 10k Ultra-SCSI Drives with Hardware Raid 5.
Technical Support Questions 1. I changed my control panel
password and now I can't get in. 2. How do I get my email? If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions. 4. What is the path to perl? #!/usr/bin/perl 5. Where should I put CGI scripts for my domain? All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script 6. I uploaded my files, but I don't see my page? If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.
Account & Billing Issues 1. Can I upgrade my plan or features later? You can purchase new or expanded features, or upgrade to a new plan at any time. There are no set up fees for upgrading. To upgrade your account you can contact us at anytime. 2. How can I change my account or billing information? If you need to update your account or billing information please email to billing@dawnsnet.com 3. What happens if I go over the bandwidth limit for my account? If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $0.01 per MB per month. 4. What is the cost for additional features? You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Disk space - $2 per 20MB per month. POP 3 email address - $1 per address per month. If you need multiple addresses added please contact us for bulk rates. Bandwidth - $1 per gigabyte per month 5. How do I cancel my Account? You can cancel your account at any time by sending email to billing@dawnsnet.com. There are no cancellation fees, 30 day notice is required. Any fees paid to that point are non-refundable, unless cancellation is made within 30 days of opening the account. Please see our Terms Of Service for further information. 6. What about billing and over due policies? Accounts will be given a grace period of 30 days, if payment is not received within the grace period your account will be deleted from our servers. Still need help, please contact us.
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